VOREN GOODS ASCEND LLC values every customer’s shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving the item(s). Requests made after this period may not be accepted, unless otherwise required by applicable law.
- Return Conditions
Items submitted for return should remain in a reasonably original condition—ideally unused, unwashed, undamaged, and with original packaging intact. Items must not show damage caused by customer use, washing, modification, or improper storage.
Certain special items may not be eligible for return; please refer to the product page or information confirmed by customer service for details.
- Return Requests
Before shipping items back, customers should contact us via our customer service email to submit a return request. Please provide your order number, purchase details, the reason for the return, and relevant photos of the item.
Packages sent back without prior confirmation may experience processing delays; therefore, we recommend waiting for our return instructions before shipping items.
- Return Address
Once the return is confirmed by customer service, we will provide the specific return address and relevant instructions for your order.
Return Address:
32023 FERNWOOD MALLOW CT HOCKLEY,TX 77447
As different orders may be handled by different warehousing or distribution partners, please do not ship items to the address above or any other company address without obtaining prior confirmation.
- Return Shipping Costs
If the return is due to product quality issues, damage during transit, or an incorrect item being shipped, we will cover reasonable return shipping costs upon verification.
If the return is due to personal reasons—such as a change of mind, selecting the wrong item, or deciding against the purchase—the customer is generally responsible for return shipping costs.
- Damaged or Incorrect Items
If the item you receive is visibly damaged, missing, incorrect, or does not match your order, please contact us as soon as possible with your order number and relevant photos. We will investigate the situation and provide a replacement, refund, or other appropriate solution based on the circumstances. 7. Refund Processing
Upon receipt of returned items, we will inspect their condition. Refunds for eligible orders will be processed following approval.
Refunds are typically issued to the customer’s original payment method. Processing times vary by payment provider or bank; therefore, the actual receipt of funds may take 3–7 business days.
- Partial Refunds
If returned items show signs of use, damage, missing accessories, or significant packaging loss that affects resaleability, we may reduce the refund amount based on the specific circumstances, subject to applicable laws.
- Non-Receipt of Refund
If you have received a refund confirmation but have not received the funds after the standard processing time, please first contact your bank or payment service provider. If the issue remains unresolved, please contact our customer service team, and we will assist in checking the refund status.
- Order Cancellation
Customers may request to cancel an order if it has not yet entered the processing or shipping stage. Once an order has entered the processing, dispatch, or delivery phase, cancellation may not be possible; in such cases, customers may request a return in accordance with this policy.
- Policy Updates
VOREN GOODS ASCEND LLC reserves the right to modify or update this Refund and Return Policy based on business needs, logistics arrangements, and applicable laws. Updated policies will be posted on this page and become effective as of the date of publication.